Terms & Refund Policy
Updated 22 October 2026
About TicketScope
TicketScope sells official tickets on behalf of event promoters and venues. Official tickets are sold at the promoter's price plus our booking fee.
Placing an order
When you buy a ticket, you're entering into a contract with TicketScope. Payment is processed securely by PayPal. You can pay by card through PayPal or use a PayPal account. Once payment is confirmed, your order is final subject to the refund terms below.
Ticket delivery
Official tickets are issued and emailed to the email address provided during payment (or to the gift recipient’s email) straight after payment is confirmed.
Buying a ticket as a gift
If you choose to send a ticket as a gift, it's delivered directly to the recipient's email address rather than yours. The contract for the purchase remains between you (the buyer) and TicketScope, any refund, in the event one is due under the policy below, will be issued back to the original payment method used, not to the recipient.
Refunds for official (primary) tickets
These terms apply to bookings made on or after 22 October 2026. Bookings made before that date are covered by the terms in force when you booked, which we keep at ticketscope.net/terms-archive/.
Booking fee. Our booking fee is charged for our booking service. It is shown in the price before you pay. If the event is cancelled, we refund the full amount you paid, including the booking fee. For postponed or moved events, the booking fee is not refundable, except where we are at fault (see "Problems with your ticket").
If an event is cancelled. If the event is cancelled, we refund the full amount you paid, including the booking fee. We aim to issue cancellation refunds within 14 days of the cancellation. Refunds go back to your original payment method; how long they take to appear depends on PayPal and your card provider.
If an event is postponed or moved to a different venue. If the date or venue changes, your ticket stays valid for the new date. We'll contact you with the details. If you can't make the new date, contact us and we'll explain the options.
Change of mind. Tickets are for events on a specific date, so the 14-day cancellation period for online purchases does not apply. We do not offer refunds if your plans change.
Problems with your ticket. If your ticket does not arrive or cannot be used and this is our fault, we will replace it or give you a full refund, including the booking fee.
Nothing in these terms affects your legal rights as a consumer.
Pricing
All prices are shown in GBP (£). Official ticket prices include the promoter's ticket price and our booking fee as one total shown before you pay. Prices may change before an order is placed; the price shown at checkout is the price you pay.
Your responsibilities
- Provide accurate contact details at checkout, since tickets are sent to the email address you provide
- Check any age restrictions or entry requirements for the specific event before buying
- Arrive with valid photo ID if the event requires it
Earlier orders
Earlier orders retain their original terms. See the terms effective 23 September to 21 October 2026 and the earlier terms archive.
Contact
Questions about an order can be sent to sales@ticketscope.net.
