Help & refunds

Yes. The price on the event page already includes our booking fee. Nothing is added at checkout.

Any booking fee on official tickets is included in the total shown before you pay.

Free tickets have no booking fee.

The booking fee is for our booking service. If the event is cancelled, we refund the full amount you paid, including the booking fee. For postponements or moves, the booking fee is not refunded, except where we are at fault. See Refunds.

Pay by card through PayPal, or use a PayPal account.

Tickets are emailed, with a unique QR code, to the email address given during payment (or to the gift recipient’s email).

Not there? Check your junk or spam folder first. If it's still missing, email us with your order number and we'll resend it.

The QR code, on your phone or printed. Turn your screen brightness up. If you've bought several tickets, each person needs their own code.

Each code gets one person in, once. Don't post it online. If someone copies it and gets in first, the door can't let you in on the same code.

Age limits and ID rules are set by the venue and promoter. Check the event page, and if you're asked for ID, bring photo ID. Your ticket doesn't replace it.

Use Find my order: enter your order number and the email you paid with, and we'll send a one-time code to that inbox. If you can't access it, contact us.

If the event is cancelled, we refund the full amount you paid, including the booking fee. We aim to issue cancellation refunds within 14 days of the cancellation. Refunds go back to your original payment method; how long they take to appear depends on PayPal and your card provider.

If the date or venue changes, your ticket stays valid for the new date. We'll contact you with the details. If you can't make the new date, contact us and we'll explain the options.

We do not offer refunds if your plans change. Tickets for an event on a set date don't have a cooling-off period.

If your ticket does not arrive or cannot be used and this is our fault, we'll fix it or give you a full refund, including the booking fee. Email sales@ticketscope.net with your order number.