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Terms & Refund Policy

Refund terms updated 23 September 2026

About TicketScope

TicketScope sells official tickets on behalf of event promoters, and runs a separate, clearly marked resale section. Official tickets are sold at the promoter's price plus our booking fee. Resale tickets are sold by TicketScope at our own price, which may be more or less than the ticket's original face value.

Placing an order

When you buy a ticket, you're entering into a contract with TicketScope. Payment is processed securely by PayPal. Once payment is confirmed, your order is final subject to the refund terms below.

Ticket delivery

Official tickets are issued and emailed to the address provided at checkout straight after payment is confirmed. Resale tickets are sent digitally to the email address provided at checkout. We aim to deliver resale tickets as soon as possible after purchase; for last-minute sales this can be within 24 hours of the event itself. Resale delivery timing can depend on release by the original ticket source and is not always fully within our control.

Buying a ticket as a gift

If you choose to send a ticket as a gift, it's delivered directly to the recipient's email address rather than yours. The contract for the purchase remains between you (the buyer) and TicketScope — any refund, in the event one is due under the policy below, will be issued back to the original payment method used, not to the recipient.

Refunds for official (primary) tickets

These terms apply to orders placed on or after 23 September 2026. Orders placed before that date are covered by the terms in force when the order was placed.

Booking fee. Our booking fee is charged for our booking service. It is shown in the price before you pay, and it is not refundable, including if an event is cancelled, postponed or moved, except where we are at fault (see "Problems with your ticket").

If an event is cancelled. We will refund the ticket price to the card or account you paid with, without you needing to ask, within 14 days of the cancellation being announced.

If an event is postponed or moved to a different venue. Your ticket remains valid for the new date or venue. If you cannot attend, you may ask for a refund of the ticket price by replying to the email we send you about the change. You must ask by the end of the 14th day after the change is announced (UK time). After that, your ticket remains valid for the new date or venue but cannot be refunded.

Change of mind. Tickets are for events on a specific date, so the 14-day cancellation period for online purchases does not apply. We do not give refunds because your plans change.

Problems with your ticket. If your ticket does not arrive or cannot be used and this is our fault, we will replace it or give you a full refund, including the booking fee.

Nothing in these terms affects your legal rights as a consumer.

The following existing “Refunds & cancellations” section continues to apply to resale tickets. Orders placed before the new primary-ticket terms take effect retain their original terms.

Refunds & cancellations

Our refund policy depends on the situation:

  • Event cancelled entirely: a full refund is offered.
  • Event rescheduled: the ticket remains valid for the new date, with a refund option if the buyer can't attend.
  • Buyer changes their mind: all sales are final. Because each ticket is sourced specifically on the buyer's behalf, we're unable to offer refunds or exchanges once an order is placed.
  • Faulty or invalid ticket: if a ticket TicketScope sold turns out not to work for entry, a full refund is offered.

Pricing

All prices are shown in GBP (£). Official ticket prices include the promoter's ticket price and our booking fee as one total shown before you pay. Resale prices include TicketScope's service margin, with no separate booking fee. Prices may change before an order is placed; the price shown at checkout is the price you pay.

Your responsibilities

  • Provide accurate contact details at checkout, since tickets are sent to the email address you provide
  • Check any age restrictions or entry requirements for the specific event before buying
  • Arrive with valid photo ID if the event requires it

Contact

Questions about an order can be sent to sales@ticketscope.net.